Luc Galland

MA in User Experience and Service Design

Luc Galland

Student Profile

Hello, my name is Luc Galland, and I'm from Cork, Ireland. I hold an undergraduate degree in Product Design and Technology from the University of Limerick, prior to pursuing a Master's in UX and Service Design. My passion lies in creating inclusive and thoughtful design solutions, which I consistently strive to integrate into my design ethos.

Project Overview:

This project aims to redesign the online dating experience for the LGBTQ+ community by addressing critical issues such as superficial interactions, lack of community inclusion, and prevalent catfishing. Through a user-centred design process, the project integrates user safety, meaningful interaction features, and community-building tools to foster a safer, more engaging platform. By leveraging user research, focus groups, and iterative prototyping, the project seeks to create a digital space that not only facilitates dating but also builds a supportive and inclusive community, setting a new standard for online dating experiences.

Background:

The rapid growth of online dating platforms has revolutionised how people connect, particularly within the LGBTQ+ community. However, these platforms often fall short in providing meaningful and safe interactions for LGBTQ+ users. Mainstream dating apps like Tinder and Grindr are frequently criticised for their emphasis on quick, superficial matches and inadequate safety measures. For LGBTQ+ individuals, these issues are compounded by concerns around privacy, authenticity, and the need for a alternative transition from online to in person. Many individuals in the community are faced with challenges when trying to date in person due to certain risks involved - unless it is a already known safe space. Recognising these challenges, this project was initiated to adapt the current dating platform formula to one that prioritises deeper connections, user safety, and inclusivity.

Problem/Context:

Many LGBTQ+ individuals prefer online dating over in-person encounters due to fears and uncertainties around their safety and acceptance. However, existing platforms often exacerbate these concerns rather than alleviating them. The ease with which users can create fake profiles and misrepresent themselves leads to widespread issues of catfishing, further eroding trust. Additionally, these platforms tend to focus on quick, surface-level connections, leaving little room for meaningful interactions or community building. This creates a challenging environment where users struggle to find genuine connections and feel secure while navigating the complexities of online dating.

Solution:

The solution involves a multi-faceted approach to improve the online dating experience for the LGBTQ+ community. Key features include a carousel mechanism for slow dating, which encourages users to spend more time on each profile, fostering deeper connections. To ensure profile authenticity, users must upload a government ID and take a selfie mimicking poses shown on the app. For added playfulness and reducing interaction pressure, virtual game dates are introduced. Finally, community engagement is enhanced through community feeds and event listings, allowing users to connect over shared interests and local events, thus building a supportive and vibrant online community.

Images


Course: ma ux and service

Year: 2024

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